You could contact us by three ways
1. In-App Support
In the YouIPCams App, open the Support Icon, there is a "Contact us" button in the top.
Just tap it, you could send us message or image
2. Email support
You could send email to us for any issues. Our support email is firstname.lastname@example.org
3. Web support
Just open web URL https://support.youipcams.com
You could send us message or image.
We are in Sydney, Australia.
If your ticket is not submitted in our working hours below, the response time would be a little longer.
Eastern Time: 4PM - 2AM
Pacific Time: 1PM - 11PM
Haicam is one Australian brand. Our goal is to make a security camera that you could trust and feel safe.
We are using End-to-End Encryption (E2EE) technology to protect your camera's video data, even our engineers couldn't view your camera's live video and video history.